Shipping Policy


Shipping Policy
- Turnaround
All orders are shipped within 5-6 Days from order date 
We use the following carriers to deliver our orders:
USPS
UPS
FedEx
DHL

- Order Tracking:
If a tracking # is provided by the shipping carrier, we will update your order with the tracking
information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

- Shipping Rates
The rate charged for the shipping of your order is based on the weight of your products, and your
location. Before the final checkout page you will be shown what the cost of shipping will be, and you will
have a chance to not place your order if you decide not to.

-Back Orders
If an item goes on back order we will ship you the part of your order that is in stock. When the item
becomes available we will ship you the rest of your order. You will not be charged any additional
shipping and handling for the second shipment.

 

Refunds and Exchanges

RETURNS:
All items are final sale (all items are made to order) - If you are unsure about a fabric please email me first at Gempillows@gmail.com


EXCHANGES:
Exchanges are gladly accepted. Within 12 days of receiving your order please. No exchanges on custom orders.

Send to 

Gempillows llc
14359 Miramar Pkwy #124
Miramar, Fl 33027


No refunds or exchanges for Custom/Made to Order items.