All orders are shipped within 5-6 Days from order date
We use the following carriers to deliver our orders:
- Order Tracking:
If a tracking # is provided by the shipping carrier, we will update your order with the tracking
information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.
- Shipping Rates
The rate charged for the shipping of your order is based on the weight of your products, and your
location. Before the final checkout page you will be shown what the cost of shipping will be, and you will
have a chance to not place your order if you decide not to.
If an item goes on back order we will ship you the part of your order that is in stock. When the item
becomes available we will ship you the rest of your order. You will not be charged any additional
shipping and handling for the second shipment.
Refunds and Exchanges
All items are final sale (all items are made to order) - If you are unsure about a fabric please email me first at Gempillows@gmail.com
Exchanges are gladly accepted. Within 12 days of receiving your order please. No exchanges on custom orders.
No refunds or exchanges for Custom/Made to Order items.